From 314d6fa4c54d0e918bc6d71ac03b89f63fb778fd Mon Sep 17 00:00:00 2001 From: snipe Date: Fri, 29 Sep 2017 15:55:58 -0700 Subject: [PATCH] Expanded issue template --- .github/ISSUE_TEMPLATE.md | 15 ++++++++++----- 1 file changed, 10 insertions(+), 5 deletions(-) diff --git a/.github/ISSUE_TEMPLATE.md b/.github/ISSUE_TEMPLATE.md index 950744370..0bd56483b 100644 --- a/.github/ISSUE_TEMPLATE.md +++ b/.github/ISSUE_TEMPLATE.md @@ -12,20 +12,25 @@ #### Please confirm you have done the following before posting your bug report: -- [ ] I have enabled debug mode +- [ ] I have [enabled debug mode](https://snipe-it.readme.io/docs/getting-help#section-step-1-enable-debug-mode) - [ ] I have read [checked the Common Issues page](https://snipe-it.readme.io/docs/common-issues) ----- -#### Please provide answers to these questions before posting your bug report: +#### Provide answers to these questions: +- Is this a fresh install or an upgrade? - Version of Snipe-IT you're running +- Version of PHP you're running +- Version of MySQL/MariaDB you're running - What OS and web server you're running Snipe-IT on - What method you used to install Snipe-IT (install.sh, manual installation, docker, etc) -- WITH DEBUG TURNED ON, if you're getting an error in your browser, include that error +- WITH [DEBUG TURNED ON](https://snipe-it.readme.io/docs/getting-help#section-step-1-enable-debug-mode), if you're getting an error in your browser, include that error - What specific Snipe-IT page you're on, and what specific element you're interacting with to trigger the error - If a stacktrace is provided in the error, include that too. -- Any errors that appear in your browser's error console. +- Any errors that appear in your [browser's error console](https://snipe-it.readme.io/docs/getting-help#section-step-2-enable-your-browsers-error-console). - Confirm whether the error is [reproduceable on the demo](https://snipeitapp.com/demo). -- Include any additional information you can find in `app/storage/logs` and your webserver's logs. +- Include any [additional information](https://snipe-it.readme.io/docs/getting-help#section-step-3-check-your-app-and-server-logs) you can find in `app/storage/logs` and your webserver's logs. - Include what you've done so far in the installation, and if you got any error messages along the way. - Indicate whether or not you've manually edited any data directly in the database + +**Please do not post an issue without answering the related questions above. If you have opened a different issue and already answered these questions, answer them again, once for every ticket.** It will be next to impossible for us to help you.